Return & Refund Policy

• Timeline: Returns must be requested within 24-48 hours of receiving the product.

• Condition: The item must be unused, unwashed, unworn, and returned in its original packaging with tags intact.

• Method: Customers can place a return request directly through our website. Customers also also contact us via email at support@devaya.in or via call/WhatsApp on +91 7668576936.

• Approval & Pickup: If the return request is approved, we will arrange a reverse pickup.

• Charges: A processing fee of ₹300 will be deducted for all returns except if the product is received in a damaged condition.

• Damaged Product: If the product arrives in a damaged condition, cancellation charges will be waived. To claim this, customers must provide relevant pictures of the damaged product within 24-48 hours of receiving the item. The refund will be processed without deducting any fees once the damage is verified.

• Refund: Refund will be processed after the products are received at our warehouse.
• For prepaid orders, refunds will be processed after deducting the processing fee and credited to the original payment source.
• For COD orders, refunds will be processed after deducting the processing fee to the provided bank account.

Note: Customized products are not eligible for return or exchange.

 

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: support@devaya.in

Call/WhatsApp on +91 7668576936.