Return & Exchange Policy
Returns, Exchanges & Cancellations
At Devaya, each piece is prepared with care for your seva. As our products are often handcrafted and limited, we follow a thoughtful and transparent policy.
1. Terms & Conditions
• Request Window
Returns within 48 hours of delivery
Exchanges within 7 days of delivery
• Product Condition
Items must be unused, unworn, and returned in original packaging with tags intact
• Reverse Pickup
Once approved, a doorstep reverse pickup will be arranged within 48 hours
• Processing Fee
A nominal ₹300 fee applies to returns and exchanges
(Waived in case of damaged items)
• Damaged Items
Please report within 24–48 hours with clear images
Full refund or exchange will be processed after verification
• Exchange Terms
Only one exchange per order is allowed
Replacement dispatched within 3–4 working days after inspection
If unavailable, a store credit valid for 12 months will be issued
• Missing Item
For missing item claims, an unboxing video may be required for verification
2. How to Raise a Request
• Request Submission
Submit your request through this link → Return / Exchange Request
• Approval Timeline
Our team will review and respond within 24 hours
Requests submitted on holidays will be addressed on the next working day
3. Refund Process
• Approval Timeline
Refunds are approved within 48 hours after pickup and quality check
• Processing Time
Banks may take an additional 5–7 days to process the refund
• Mode of Refund
Prepaid orders: refunded to original payment method
COD orders: refunded to your bank account or UPI
• Delays
If the refund is not received within 10 business days after approval, please contact support@devaya.in
4. Cancellations
• Cancellation Window
Orders can be cancelled within 24 hours of placing the order, provided they have not been dispatched
• Charges
A 2–3% transaction fee may be deducted for prepaid orders
• Post Delivery
Once dispatched, requests will be handled under the Returns policy above