Exchange Policy

• Eligibility:

• Domestic Orders Only: Exchanges are available only for orders placed within India.
• Condition: Items must be unused, unwashed, unworn, and returned with all original packaging and tags.

• Exchange Process:

• • Request Submission: Contact us within 7 days of delivery via email at support@devaya.in or via WhatsApp/Call at +91 7668576936. Relevant pictures of the product must be shared.
  • Approval & Pickup: If the exchange request is approved, we will arrange a reverse pickup.
  • Inspection & Dispatch: After receiving and inspecting the product, we will dispatch the new size/color within 3-4 working days.
  • Charges: A processing fee of ₹300 will be levied for all exchanges except if the product is received in a damaged condition.
  • Limit: Only one exchange per order is allowed. If the requested size/color is unavailable, a credit note will be issued, valid for 12 months.

Note: Customized products cannot be exchanged.

 

If you have any questions about our Exchange Policy, please contact us:

By email: support@devaya.in

Call/WhatsApp on +91 7668576936.